Privacy Policy

1 Who we are

First Solutions ("we", "us", "our") operates the website and web application at https://firstsolutionsservice.in (the "Service"), an online platform that connects customers across India with independent home-service professionals ("Service Partners") such as electricians, plumbers, carpenters, painters, cleaners and technicians.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the choices and rights you have. By using the Service you agree to this policy.

2 Information we collect

• Account information: your full name, mobile phone number, email address (optional), and a password. Passwords are stored only as a one-way cryptographic hash; we cannot read them.
• Location information: your state, city, area and PIN code that you enter, and — only if you tap "use my location" and allow it in your browser — your device's approximate latitude and longitude, used to show professionals near you. You can deny this permission and still search by selecting your city manually.
• Service Partner information: professional details you provide such as service categories, years of experience, short bio, service area and availability.
• Booking information: the service you request, scheduled date and time, service address, contact phone number, notes you add, booking status, amount and payment method (cash or online), and ratings or reviews you submit.
• Technical information: basic data sent by your browser such as IP address, device and browser type, and pages visited, plus a session cookie that keeps you logged in.

3 How we use your information

• To create and secure your account and let you log in, reset your password and manage your profile.
• To match customers with nearby Service Partners and to create, confirm, track and complete bookings.
• To share the details needed to perform a booking (see section 5) and to let customers and professionals contact each other.
• To send service messages such as password-reset emails and booking updates. We do not send marketing email without your consent.
• To operate, maintain, improve and protect the Service, prevent fraud and abuse, resolve disputes and comply with legal obligations.

4 Cookies

We use a strictly necessary session cookie to keep you signed in and to protect forms against cross-site request forgery. We do not use advertising or cross-site tracking cookies. You can block cookies in your browser, but you will not be able to log in. We also use Google Analytics (through Google Tag Manager) to understand how visitors use the site (pages viewed, device type and approximate location). It sets cookies and sends this usage data to Google; we do not send your name, phone number or email to Google. You can opt out with the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies.

5 How we share information

• Between customers and Service Partners: when a booking is made, the customer's name, phone number and service address are shared with the assigned professional, and the professional's name, phone number, ratings and service details are visible to the customer, solely to carry out the booking.
• Service providers: we use hosting and infrastructure providers, an email delivery service (SMTP) to send account emails, Google Analytics for anonymous usage statistics, and the CountryStateCity API to load Indian state and city lists (no personal data about you is sent to it). These providers may process data only to serve us.
• Legal and safety: we may disclose information when required by law, court order or government request, or to protect the rights, safety and property of our users and the Service.
• We do not sell your personal information and we do not share it with third parties for their own advertising.

6 Google user data

The Service does not currently require you to sign in with a Google account. If we offer Google Sign-In or other Google API features, we will request only the minimum scopes needed (such as your name, email address and profile picture, to create or log in to your account).

Any Google user data we receive is used only to provide and improve those user-facing features, is not sold, is not used for advertising, and is not transferred to others except as needed to provide the feature, to comply with law, or as part of a merger or sale with notice to you. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke access at any time at myaccount.google.com/permissions.

7 Data retention

We keep your account information while your account is active. Booking records are kept for as long as needed for service, accounting, dispute-resolution and legal purposes. When you ask us to delete your account we remove or anonymise your personal information, except records we are legally required or have a legitimate need to retain. Password-reset tokens expire automatically after one hour.

8 Security

We use reasonable technical and organisational safeguards, including HTTPS, hashed passwords, access controls and protection against common web attacks. No system is completely secure, so we cannot guarantee absolute security. Please keep your password confidential.

9 Your rights and choices

You can view and update your profile information from your account at any time. You may request access to, correction of, or deletion of your personal information, withdraw consent, or close your account by contacting us at the address in section 12. We will respond within a reasonable time and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

10 Children

The Service is intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

11 Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest version. If changes are material we will notify you on the Service. Continued use after an update means you accept the revised policy.

12 Contact us

For privacy questions or requests, contact First Solutions at contact@firstsolutions.in or call +918770542003. Website: https://firstsolutionsservice.in.