Service Partner — Terms & Conditions
For independent service professionals registering on First Solutions
Effective Date: [To be set by First Solutions]
1 Professional Registration
The Professional must provide accurate, complete, and up-to-date information during registration. Providing false, misleading, or incomplete information may result in suspension or termination of the account.
2 Profile & Verification
First Solutions may require the Professional to submit identity proof, address proof, qualification certificates, experience details, skill certificates, photographs, or other documents for verification.
3 Service Quality
The Professional must provide services in a professional, timely, safe, responsible, and satisfactory manner and comply with applicable laws and safety standards.
4 Booking & Acceptance
The Professional must respond to assigned bookings promptly and contact the customer within a reasonable time. Repeated unjustified rejection, cancellation, delay, or non-response to bookings may result in account restrictions or other action.
5 Pricing & Additional Charges
The Professional must clearly communicate the applicable service charges to the customer before starting the work. Any additional material, labour, transportation, or other charges must be communicated to and approved by the customer before being incurred.
6 Commission / Platform Fee
First Solutions may charge a commission, platform fee, subscription fee, or other applicable charges for services booked through the platform. The applicable rate may vary depending on the service category and may be updated from time to time.
7 Customer Conduct
Professionals must treat customers respectfully and professionally. Fraud, misrepresentation, harassment, abusive behaviour, threats, unauthorized payment demands, or any inappropriate conduct are strictly prohibited.
8 Customer Privacy & Data Protection
Customer information obtained through First Solutions must be used only for providing the requested service. Professionals must not misuse, sell, share, copy, store, or disclose customer information without proper authorization.
9 Direct Dealings & Platform Bypass
Professionals must not improperly encourage or induce customers obtained through First Solutions to bypass the platform for future services, payments, or bookings.
10 Property Damage
The Professional may be held responsible for damage to customer property caused by negligence, misconduct, carelessness, unauthorized actions, or improper execution of the service, subject to applicable law and investigation.
11 Complaints & Disputes
First Solutions may investigate customer complaints, service-quality issues, cancellations, payment disputes, misconduct, or other policy violations. Appropriate action may be taken based on the findings and available evidence.
12 Account Suspension / Termination
First Solutions may suspend, restrict, or terminate a Professional account in cases including fraud, fake or forged documents, misconduct, repeated complaints, unauthorized activities, misuse of customer information, platform bypass, or violation of these Terms.
13 Independent Professional
Professionals are independent service providers. Unless specifically agreed otherwise in writing, registration with First Solutions does not create an employer-employee relationship, partnership, joint venture, agency, or franchise relationship between First Solutions and the Professional.
14 Tools, Equipment & Materials
The Professional is responsible for maintaining the tools, equipment, and other resources necessary to provide the services, unless otherwise agreed with First Solutions or the customer.
15 Safety & Legal Compliance
The Professional must follow all applicable laws, regulations, safety requirements, licences, permits, and professional standards relevant to the services being provided. The Professional must not undertake any work for which they are legally or professionally unqualified.
16 Payments & Settlement
Payments received through the First Solutions platform, where applicable, will be processed according to the payment and settlement procedures communicated by First Solutions. Applicable commissions, platform fees, refunds, adjustments, taxes, or other permitted deductions may be adjusted from the Professional's payable amount.
17 Cancellation & No-Show
The Professional must avoid unnecessary cancellations and must inform First Solutions and/or the customer as soon as reasonably possible if the Professional is unable to attend a confirmed booking. Repeated cancellations or no-shows may result in penalties, restrictions, suspension, or termination, subject to applicable policy.
18 Ratings & Reviews
Customers may provide ratings, reviews, feedback, or complaints regarding services provided by the Professional. First Solutions may use such feedback for service-quality monitoring, customer support, ranking, verification, and platform improvement.
19 Prohibited Activities
The Professional must not use the First Solutions platform for illegal, fraudulent, misleading, harmful, abusive, or unauthorized activities. The Professional must not submit fake documents, create duplicate or fraudulent accounts, manipulate ratings, misuse promotional benefits, or impersonate another person.
20 Confidentiality
The Professional must keep confidential any non-public information received through First Solutions, including customer information, business information, pricing information, operational information, and any other proprietary information, and must not disclose it to any third party without First Solutions' prior written authorization.